SHORT ON TIME? HERE’S A QUICK SUMMARY
RingCentral RingEX (formerly RingCentral MVP) is a powerful and reliable VoIP solution designed for businesses of all sizes. It goes beyond basic calling by offering a feature-rich platform that supports text messaging, video meetings, and faxing. Notable highlights include its advanced artificial intelligence capabilities, such as automated call summaries, and extensive integration options. While the interface can be complex in some areas, RingEX remains a top choice for its versatility and robust communication features.
RingCentral RingEX (formerly RingCentral MVP) is a powerful and reliable VoIP solution designed for businesses of all sizes. It goes beyond basic calling by offering a feature-rich platform that supports text messaging, video meetings, and faxing. Notable highlights include its advanced artificial intelligence capabilities, such as automated call summaries, and extensive integration options. While the interface can be complex in some areas, RingEX remains a top choice for its versatility and robust communication features.
👍 PROS:
- Comprehensive communication suite integrating voice, video, and messaging
- High-definition audio and video conferencing capabilities
- Robust analytics and reporting tools
- Seamless integration with popular platforms like Google Workspace and Microsoft 365
- User-friendly setup with plug-and-play hardware
- 24/7 live customer support
- Extensive collaboration features, including team messaging and file sharing
- Over 300 pre-built integrations to enhance functionality
- 99.999% uptime reliability
- Extensive and scalable feature suite
- AI-driven call summaries and transcription
- Enhanced administrative configuration
- Collaborative meeting and messaging spaces for team communication
👎 CONS:
- Contact syncing is limited to one-way only
- Video meetings limited to 45 minutes on lower-tier plans
- Virtual faxing is not available on the RingEX Core plan
- Volume discounts are limited to businesses with 100+ employees
- No unlimited text messaging option
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WHAT IS RINGCENTRAL?
Founded in 1999, RingCentral is a prominent provider of cloud-based communication and collaboration solutions. Serving over 400,000 businesses worldwide, RingCentral offers an all-in-one platform that integrates voice, video, messaging, and customer relationship management (CRM) tools. Designed to enhance customer engagement and streamline internal collaboration, the platform is accessible via desktop and mobile applications, ensuring teams can stay connected from anywhere.
HOW DOES IT WORK?
Getting started with RingEX is straightforward, but given its extensive feature set, it’s worth investing some time in the setup process to fully leverage its capabilities. Begin by selecting a plan that aligns with your business needs, with multiple service tiers offering varying features to support organizations of all sizes. Once you've chosen a plan, you can either port your existing phone numbers or acquire new ones through RingEX, ensuring a smooth transition for your communication needs.
Next, set up your company's phone numbers and configure personal greetings and the IVR (Interactive Voice Response) menu system, which directs callers to the appropriate department or team member. This requires a few hours initially but significantly enhances customer interactions and operational efficiency.
Importing contacts can be a bit tricky at first. It’s done through the admin portal rather than the Contacts section of the app. You might need to rearrange your contact list vertically in your spreadsheet for a seamless import, but once configured, the system efficiently manages contact data.
After setting up numbers and contacts, download the RingEX app, available for macOS, Windows, iOS, and Android. This cross-platform availability allows your team to access the platform from desktops, laptops, and mobile devices, supporting flexible and remote work environments. The app seamlessly integrates with Google Workspace, Microsoft Teams, and Slack, organizing third-party integrations into Message, Video, and Phone groups for easy navigation.
The user interface is sleek and intuitive, resembling popular communication tools like Slack and Microsoft Teams. A row of icons on the left provides quick access to fax, phone, texting, and video call functions. This streamlined design enhances usability, enabling users to make calls, send messages, and host video meetings within seconds. I found it particularly effective on my Pixel 9 Pro, where it transformed the device into a fully functional business phone without needing carrier service.
Once your communication system is configured, your team can start making and receiving calls, sending messages, and hosting video conferences. RingEX supports both traditional desktop VoIP phones and the RingEX app, giving you the flexibility to choose the devices that work best for your team. The platform keeps all communications centralized, enhancing collaboration and efficiency across your organization.
Overall, the setup and configuration process is straightforward, and the user-friendly design of RingEX makes it easy to integrate into your daily operations. Its powerful and intuitive interface supports both in-office and remote work environments effectively, making it an excellent choice for modern business communication.
WHAT ARE THE KEY FEATURES?
RingEX is packed with features, making it hard to find anything it can’t do. It combines the functionality of a traditional desktop phone system with the collaborative power of Microsoft Teams and the video conferencing capabilities of Zoom. Its advanced AI features give it an edge over competitors like Zoho Voice and place it on par with Intermedia Unite. Here’s a closer look at some of the standout features:
Unlimited Calling
RingCentral provides unlimited voice calling within the U.S. and Canada, allowing businesses to communicate seamlessly with clients and partners without worrying about call limits or additional charges. This feature is included across all pricing tiers, ensuring cost-effective communication.
Video Conferencing
RingCentral supports high-definition video conferencing, making it suitable for team meetings, client presentations, and webinars. The platform allows screen sharing, chat during meetings, and meeting scheduling, enhancing virtual collaboration and productivity.
Internet Faxing
With RingCentral's internet faxing feature, you can send and receive faxes digitally, eliminating the need for traditional fax machines. This feature is integrated directly into the platform, streamlining document sharing and reducing paper usage.
Voicemail to Email
RingCentral enables voicemail-to-email functionality, which sends voicemail audio files as email attachments. This feature enhances convenience by allowing users to check voicemails directly from their email inbox, ensuring no important message is missed.
Call Analytics
RingCentral provides comprehensive call analytics and reporting tools. These reports include call volume, duration, missed calls, and other performance metrics, helping businesses monitor communication efficiency and make data-driven decisions.
CRM Integration
RingCentral seamlessly integrates with popular CRM platforms like Salesforce, Zoho, and HubSpot. This integration ensures streamlined customer management, as call details and interactions are automatically synced with your CRM system, enhancing sales and support processes.
Team Collaboration Tools
RingCentral offers robust team collaboration features, including team chat, file sharing, and task management. The platform supports Rooms and Team Chats, enabling group communication and collaboration, much like Slack, but integrated within the communication platform.
Call Recording
Call recording is available for training, quality assurance, or compliance purposes. This feature is included in the Ultra tier or as an add-on for an additional cost. Recordings are securely stored and easily accessible through the RingCentral dashboard.
Multi-level Auto Attendant
RingCentral’s multi-level auto attendant allows businesses to set up automated menus for efficient call routing. It supports single-digit and multi-digit extensions, enhancing customer service and operational efficiency.
Mobile App Functionality
The RingCentral app is available for iOS and Android devices, allowing users to make and receive calls, send messages, and join video conferences from anywhere. This ensures continuous connectivity and productivity, supporting both remote and on-the-go teams.
Integrations
RingCentral integrates with over 300 third-party applications, including Google Workspace, Microsoft 365, Salesforce, HubSpot, and other CRM platforms. These integrations enhance functionality and streamline workflows, centralizing communication and productivity tools.
ARE THERE ADDITIONAL FEATURES?
RingCentral goes beyond basic communication tools with a suite of advanced features designed to enhance productivity, collaboration, and customer interactions:
Automation Builder
RingCentral's automation tools allow users to set up call routing, voicemail notifications, and automated follow-ups. Advanced automation includes AI-powered IVR (Interactive Voice Response) systems that handle basic inquiries, route calls efficiently, and provide personalized customer experiences.
Analytics and Reporting
Comprehensive analytics and reporting tools provide valuable insights into communication performance. The dashboard displays key metrics, including call volume, duration, and customer satisfaction scores. Customizable filters allow businesses to assess team productivity, compare agent performance, and optimize customer interactions.
Gamification
To motivate teams and boost productivity, RingCentral includes gamification features in its analytics dashboard. Real-time performance metrics are displayed on customizable leaderboards, encouraging healthy competition and engagement among team members.
Call Pop
RingCentral’s Call Pop feature displays essential customer information, such as account value, purchase history, and sentiment, before agents answer a call. This enables personalized and efficient customer interactions by providing context and relevant details. Integrated with CRM systems, Call Pop offers full customer profiles, including recent interactions and notes.
IS IT SAFE AND RELIABLE?
RingCentral is committed to security and reliability, offering a 99.999% uptime guarantee to ensure uninterrupted business communication. The platform utilizes end-to-end encryption, secure data centers, and enterprise-grade security protocols to protect customer data. Advanced security features, including two-factor authentication (2FA) and Single Sign-On (SSO), are available for added protection, especially for organizations with strict security requirements.
IS THERE A RINGCENTRAL APP?
Yes, RingCentral offers mobile and desktop applications for macOS, Windows, iOS, and Android devices. The app allows users to make and receive calls, send messages, participate in video conferences, and manage voicemails from any location. The unified platform ensures consistent communication and collaboration across devices, supporting both remote and hybrid work environments.
HOW MUCH IS IT?
RingCentral offers flexible pricing tiers to accommodate different business needs:
1. Core ($20/user/month, paid annually) – Ideal for small teams needing basic communication tools. It includes unlimited domestic calling, business SMS/MMS, call menu (IVR), HD video meetings (100 participants), and single sign-on. AI Assistant provides real-time call transcription and meeting summaries.
2. Advanced ($25/user/month, paid annually): – Adds auto call recording, advanced call monitoring, CRM integrations (Salesforce, HubSpot), and cloud storage backup. The AI Assistant also captures call notes and action items.
3. Ultra ($35/user/month, paid annually): – Offers customizable analytics, 12 months of data history, unlimited storage, and video meetings for up to 200 participants. The AI Assistant additionally drafts SMS and team chats and translates messages.
RingCentral’s pricing is competitive within the VoIP industry, with volume discounts and annual billing options available. Some advanced features, such as automatic call recording and advanced analytics, are reserved for higher-tier plans.
CUSTOMER SUPPORT
RingCentral provides 24/7 live customer support via phone, live chat, and email. The support team is knowledgeable and responsive, guiding users through setups and troubleshooting. RingCentral also offers extensive user and administrative documentation, including video tutorials and step-by-step guides. Priority support is available for higher-tier plans. The platform’s help center includes community forums and an AI-powered support chatbot for quick answers to common questions.
BOTTOMLINE
RingEX is a robust, AI-powered communication platform that seamlessly connects businesses through phone calls, text messages, and video meetings. Its straightforward integration with third-party apps and reliable performance make it a standout choice for modern organizations. Although the interface could be more intuitive in some areas, this minor drawback doesn’t diminish its overall effectiveness. RingEX remains one of our top picks for powerful and versatile business communication.
Founded in 1999, RingCentral is a prominent provider of cloud-based communication and collaboration solutions. Serving over 400,000 businesses worldwide, RingCentral offers an all-in-one platform that integrates voice, video, messaging, and customer relationship management (CRM) tools. Designed to enhance customer engagement and streamline internal collaboration, the platform is accessible via desktop and mobile applications, ensuring teams can stay connected from anywhere.
HOW DOES IT WORK?
Getting started with RingEX is straightforward, but given its extensive feature set, it’s worth investing some time in the setup process to fully leverage its capabilities. Begin by selecting a plan that aligns with your business needs, with multiple service tiers offering varying features to support organizations of all sizes. Once you've chosen a plan, you can either port your existing phone numbers or acquire new ones through RingEX, ensuring a smooth transition for your communication needs.
Next, set up your company's phone numbers and configure personal greetings and the IVR (Interactive Voice Response) menu system, which directs callers to the appropriate department or team member. This requires a few hours initially but significantly enhances customer interactions and operational efficiency.
Importing contacts can be a bit tricky at first. It’s done through the admin portal rather than the Contacts section of the app. You might need to rearrange your contact list vertically in your spreadsheet for a seamless import, but once configured, the system efficiently manages contact data.
After setting up numbers and contacts, download the RingEX app, available for macOS, Windows, iOS, and Android. This cross-platform availability allows your team to access the platform from desktops, laptops, and mobile devices, supporting flexible and remote work environments. The app seamlessly integrates with Google Workspace, Microsoft Teams, and Slack, organizing third-party integrations into Message, Video, and Phone groups for easy navigation.
The user interface is sleek and intuitive, resembling popular communication tools like Slack and Microsoft Teams. A row of icons on the left provides quick access to fax, phone, texting, and video call functions. This streamlined design enhances usability, enabling users to make calls, send messages, and host video meetings within seconds. I found it particularly effective on my Pixel 9 Pro, where it transformed the device into a fully functional business phone without needing carrier service.
Once your communication system is configured, your team can start making and receiving calls, sending messages, and hosting video conferences. RingEX supports both traditional desktop VoIP phones and the RingEX app, giving you the flexibility to choose the devices that work best for your team. The platform keeps all communications centralized, enhancing collaboration and efficiency across your organization.
Overall, the setup and configuration process is straightforward, and the user-friendly design of RingEX makes it easy to integrate into your daily operations. Its powerful and intuitive interface supports both in-office and remote work environments effectively, making it an excellent choice for modern business communication.
WHAT ARE THE KEY FEATURES?
RingEX is packed with features, making it hard to find anything it can’t do. It combines the functionality of a traditional desktop phone system with the collaborative power of Microsoft Teams and the video conferencing capabilities of Zoom. Its advanced AI features give it an edge over competitors like Zoho Voice and place it on par with Intermedia Unite. Here’s a closer look at some of the standout features:
Unlimited Calling
RingCentral provides unlimited voice calling within the U.S. and Canada, allowing businesses to communicate seamlessly with clients and partners without worrying about call limits or additional charges. This feature is included across all pricing tiers, ensuring cost-effective communication.
Video Conferencing
RingCentral supports high-definition video conferencing, making it suitable for team meetings, client presentations, and webinars. The platform allows screen sharing, chat during meetings, and meeting scheduling, enhancing virtual collaboration and productivity.
Internet Faxing
With RingCentral's internet faxing feature, you can send and receive faxes digitally, eliminating the need for traditional fax machines. This feature is integrated directly into the platform, streamlining document sharing and reducing paper usage.
Voicemail to Email
RingCentral enables voicemail-to-email functionality, which sends voicemail audio files as email attachments. This feature enhances convenience by allowing users to check voicemails directly from their email inbox, ensuring no important message is missed.
Call Analytics
RingCentral provides comprehensive call analytics and reporting tools. These reports include call volume, duration, missed calls, and other performance metrics, helping businesses monitor communication efficiency and make data-driven decisions.
CRM Integration
RingCentral seamlessly integrates with popular CRM platforms like Salesforce, Zoho, and HubSpot. This integration ensures streamlined customer management, as call details and interactions are automatically synced with your CRM system, enhancing sales and support processes.
Team Collaboration Tools
RingCentral offers robust team collaboration features, including team chat, file sharing, and task management. The platform supports Rooms and Team Chats, enabling group communication and collaboration, much like Slack, but integrated within the communication platform.
Call Recording
Call recording is available for training, quality assurance, or compliance purposes. This feature is included in the Ultra tier or as an add-on for an additional cost. Recordings are securely stored and easily accessible through the RingCentral dashboard.
Multi-level Auto Attendant
RingCentral’s multi-level auto attendant allows businesses to set up automated menus for efficient call routing. It supports single-digit and multi-digit extensions, enhancing customer service and operational efficiency.
Mobile App Functionality
The RingCentral app is available for iOS and Android devices, allowing users to make and receive calls, send messages, and join video conferences from anywhere. This ensures continuous connectivity and productivity, supporting both remote and on-the-go teams.
Integrations
RingCentral integrates with over 300 third-party applications, including Google Workspace, Microsoft 365, Salesforce, HubSpot, and other CRM platforms. These integrations enhance functionality and streamline workflows, centralizing communication and productivity tools.
ARE THERE ADDITIONAL FEATURES?
RingCentral goes beyond basic communication tools with a suite of advanced features designed to enhance productivity, collaboration, and customer interactions:
Automation Builder
RingCentral's automation tools allow users to set up call routing, voicemail notifications, and automated follow-ups. Advanced automation includes AI-powered IVR (Interactive Voice Response) systems that handle basic inquiries, route calls efficiently, and provide personalized customer experiences.
Analytics and Reporting
Comprehensive analytics and reporting tools provide valuable insights into communication performance. The dashboard displays key metrics, including call volume, duration, and customer satisfaction scores. Customizable filters allow businesses to assess team productivity, compare agent performance, and optimize customer interactions.
Gamification
To motivate teams and boost productivity, RingCentral includes gamification features in its analytics dashboard. Real-time performance metrics are displayed on customizable leaderboards, encouraging healthy competition and engagement among team members.
Call Pop
RingCentral’s Call Pop feature displays essential customer information, such as account value, purchase history, and sentiment, before agents answer a call. This enables personalized and efficient customer interactions by providing context and relevant details. Integrated with CRM systems, Call Pop offers full customer profiles, including recent interactions and notes.
IS IT SAFE AND RELIABLE?
RingCentral is committed to security and reliability, offering a 99.999% uptime guarantee to ensure uninterrupted business communication. The platform utilizes end-to-end encryption, secure data centers, and enterprise-grade security protocols to protect customer data. Advanced security features, including two-factor authentication (2FA) and Single Sign-On (SSO), are available for added protection, especially for organizations with strict security requirements.
IS THERE A RINGCENTRAL APP?
Yes, RingCentral offers mobile and desktop applications for macOS, Windows, iOS, and Android devices. The app allows users to make and receive calls, send messages, participate in video conferences, and manage voicemails from any location. The unified platform ensures consistent communication and collaboration across devices, supporting both remote and hybrid work environments.
HOW MUCH IS IT?
RingCentral offers flexible pricing tiers to accommodate different business needs:
1. Core ($20/user/month, paid annually) – Ideal for small teams needing basic communication tools. It includes unlimited domestic calling, business SMS/MMS, call menu (IVR), HD video meetings (100 participants), and single sign-on. AI Assistant provides real-time call transcription and meeting summaries.
2. Advanced ($25/user/month, paid annually): – Adds auto call recording, advanced call monitoring, CRM integrations (Salesforce, HubSpot), and cloud storage backup. The AI Assistant also captures call notes and action items.
3. Ultra ($35/user/month, paid annually): – Offers customizable analytics, 12 months of data history, unlimited storage, and video meetings for up to 200 participants. The AI Assistant additionally drafts SMS and team chats and translates messages.
RingCentral’s pricing is competitive within the VoIP industry, with volume discounts and annual billing options available. Some advanced features, such as automatic call recording and advanced analytics, are reserved for higher-tier plans.
CUSTOMER SUPPORT
RingCentral provides 24/7 live customer support via phone, live chat, and email. The support team is knowledgeable and responsive, guiding users through setups and troubleshooting. RingCentral also offers extensive user and administrative documentation, including video tutorials and step-by-step guides. Priority support is available for higher-tier plans. The platform’s help center includes community forums and an AI-powered support chatbot for quick answers to common questions.
BOTTOMLINE
RingEX is a robust, AI-powered communication platform that seamlessly connects businesses through phone calls, text messages, and video meetings. Its straightforward integration with third-party apps and reliable performance make it a standout choice for modern organizations. Although the interface could be more intuitive in some areas, this minor drawback doesn’t diminish its overall effectiveness. RingEX remains one of our top picks for powerful and versatile business communication.
